What is the cancellation and refund policy
Guest cancellations create problems for hosts because as the date draws closer to the start of the booking, the host's ability to rebook that room becomes increasingly difficult. At the same time, sometimes plans change for our guests and they may need to cancel a confirmed booking.
We have developed the RE/MAX cancellation policy so that it provides some flexibility for guests while still providing security for a host who has reserved their room for the guest.
- Cleaning Fee Always paid out to host when cancel after guest checkin
- Service Fee always not refundable when Guest Cancels the reservation
Flexible
| Guest Cancellation Timeline | Guest Refund | Host Payout |
|---|---|---|
| Cancel Booking up to 24 hours prior to booking starts | 100% Minus Service Fee | 0% |
| Cancel Booking less than 24 hours prior to booking starts | Non refundable | 100% Minus Host Fee |
Moderate
| Guest Cancellation Timeline | Guest Refund | Host Payout |
|---|---|---|
| Cancellation is submitted up to 5 days prior to booking starts | 100% Minus Service Fee | 0% |
| Cancellation is submitted within 5 days prior to booking starts | 50% Minus Service Fee | 50% Minus Host Fee |
| Cancel Booking less than 24 hours prior to booking starts | Non refundable | 100% Minus Host Fee |
Strict
| Guest Cancellation Timeline | Guest Refund | Host Payout |
|---|---|---|
| Cancellation is submitted up to 14 days prior to booking starts | 100% Minus Service Fee | 0% |
| Cancellation is submitted within 7 days prior to booking starts | 50% Minus Service Fee | 50% Minus Host Fee |
| Cancellation is submitted less than 7 calendar days prior to booking starts | Non refundable | 100% Minus Host Fee |
Cancellations by hosts
The cancellation policy has been created to remain fair to both parties and to protect the integrity of the RE/MAX marketplace. Cancel Booking after Guest arrive, Then Host receive full payout except host fee, otherwise full amount refunded to guest
